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Account check

Verify Your Spinrollz Casino Account in Minutes

Every licensed casino must confirm who it pays, so Spinrollz Casino checks your identity within 68 hours of receiving your documents.

Start Verification
License OGL/2014/4317/116 issued by the Gaming Control Board Curaçao
Before you cash out

Your Check in Plain Numbers

Our checks follow the same licensed routine for every New Zealand player.

Who checks
Spinrollz Casino N.V.
Licence held
Gaming Control Board Curaçao, OGL/2014/4317/116
Review time
68 hours
Deadline
Before the first withdrawal
Questions
[email protected]
Minimum age
18+
Approved on first try

You Have the Documents Ready

Most delays come from blurry photos, and a sharp scan removes that worry.

All Four Corners In
One bright photo of your photo ID, taken flat with no glare and all four corners inside the frame, saves a second round of review.
Before and After the Move
Your proof of address should be a recent bill or statement showing your name and home address exactly as registered on the account.
Your Card, Partly Covered
A payment card image needs the first six and last four digits visible, with the middle digits and the security code covered.
The 68-Hour Review Window
Then the team reviews everything within 68 hours, and a chat or e-mail to [email protected] gets you a status update.
Nothing Missing

Your Documents and Their Job

After this table you will know exactly which copy clears each part of the check.

Photo ID

ConfirmsYour identity and age
Copy must showAll corners, clear text, no glare

Proof of address

ConfirmsWhere you live
Copy must showYour name and full address, recent

Payment card image

ConfirmsThe card you used
Copy must showFirst six and last four digits
Skip the Wait

Know Before Your First Payout

You will know exactly which moments bring the request, so nothing arrives unannounced.

A Slip in the Details
By the time your name, address or birth date fails a routine check against your papers, the licence obliges a full identity review before play continues.
A Clean First Payout
Once your first payout request lands, the licence requires the full set of papers before funds move, so your account is confirmed while the request waits.
A Higher Deposit Ceiling
Should you raise your deposit ceiling, a licensed operator must confirm the person behind the account, so identity and address papers are requested again.
Which Card Is It?
Whenever a card or wallet is added to your account, the casino checks that the payment method belongs to you before it can be used again.

Why Ask Where My Money Came From?

Two weeks into a winning streak, a funds question can land. Under licence OGL/2014/4317/116 from the Gaming Control Board Curaçao, Spinrollz Casino must establish where deposits come from. The review is routine AML work, never a suggestion you have done anything wrong.

One or two of these is usually enough to close the question.

  • Recent bank statements
  • Payslips or salary letters
  • Tax or income records
  • Proof of savings
  • Sale or inheritance papers

Sent Back Once, Sorted Fast

Matching Every Detail. Your papers must match the name and address on your account exactly, so a nickname or an old flat gets the file refused. Request the document in your full registered name Update your profile to the current address first

Out of Date Already. An identity paper past its expiry date no longer proves who you are, so the reviewer has to return it unread. Renew the document before uploading it again Send the newest version, not the old scan

Fit the Whole Paper. Glare, a thumb or a cropped edge hides the details a reviewer needs, so the whole paper must appear in one frame. Use flat, even lighting with no flash Fit all four edges inside the frame

Mid-Withdrawal

What Do You Need From Me, and When?

Reach for these answers the moment your pending payout or your document request needs clarifying.

Can I send my documents straight from my mobile phone?+
Yes. Photograph each page in good light, check the whole corner and full edge fit inside the frame, then upload from your phone. Blur and glare are the two reasons most photos come back for a second try.
My surname has changed since my ID was issued, what now?+
Send the new document alongside the one you registered with, and mention the change in a short note to [email protected]. Two papers that tell the same story clear far faster than one paper that leaves a gap.
Where in the process will you ask for my documents?+
The licence requires a completed check at the latest before your first withdrawal. Spinrollz Casino may also ask at registration or after the first deposit, so a request early on is routine rather than a sign of trouble.
How long does the review take once everything reaches you?+
The review window runs up to 68 hours from the moment a complete set lands with the team. Clear photos and matching names usually close it well inside that window, while a missing page restarts the clock.
Which authority issued the Spinrollz Casino licence?+
The Gaming Control Board Curaçao granted the licence under number OGL/2014/4317/116, held by Spinrollz Casino N.V. and registered as company 898610. That regulator's rules are why identity and AML checks apply to every player.

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